Customer Service Maintenance
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This is to record the service carried out at customer's site.
Go to Photocopier > Customer Service Maintenance,
Click on Create a New Customer Service ,
Doc. No: this document number is auto-run
Doc. Date: assign the document date; by default it will captured computer date
Contract No: select the contract number, the related debtor's info will be auto-filled.
Key in the complaint and select the Call Type.
Key in the service information.
Add the items (spare parts) if applicable.
Item Type: click on the field to select either 'New' or 'Used'.
If the items are chargeable (which price = not 0.00), invoice will be generated upon save;
If the items are not chargeable (price = 0.00), Stock Issues will be generated upon save;
if some items are chargeable and some are not, an Invoice will be generated.
Note: When there were spare parts involved, saving a Customer Service transaction will create a consignment transaction (save as Returned Quantity) to the respective technician. Thus, if you have earlier 'consigned' some items to the technician, Outstanding Consignment report will be updated immediately.
Send feedback about this topic to AutoCount. peter@autocountSoft.com
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