Cash Sale - How to record goods returned of Cash Sale ?

A. If the goods returned is fully refunded:

(1) create a new Sales Credit Note to record the returned items and amount. Do not transfer from any document.... then

(2) create a A/R Refund to knock off the Sales Credit Note.

B. If the goods returned is to exchange with a same item or other items of same value or higher value:

(1) create a new Cash Sale to record the returned item (in -ve quantity) and exchange items (in +ve quantity) .... the total bill amount must not be negative.

C. If the goods returned is to exchange with other items of lower value, and involved cash refund:

(1) use the steps in scenario A.. for goods returned.... then

(2) create a new Cash Sale to record the exchange items (in +ve quantity) ....

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